We request that the original purchaser or their representative contact us as at the earliest possible opportunity to obtain return authorisation, in the form of a return goods number "RGN". This helps us to quickly identify and inspect returned items whilst reducing avoidable delays to the authorisation of repairs, exchanges or refunds. Bresser UK Ltd will endeavour to process all refunds or exchanges for returned goods within 14 days of them being received or proof of their return being provided.
Please note, due to the combined nature of many of our Megadeals, it is not possible to return or exchange one constituent part without the other(s).
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us Bresser UK Ltd., Suite 3G Eden House, Enterprise Way, Edenbridge, Kent, TN8 6HF. Telephone: +44 (0) 1342 837 098 email: email@example.com or firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods including all cost associated to returning the item to serviceable condition, if returned not packaged correctly in original packaging, including repairs, if goods are damaged in transit back to us. This is in line with your responsibility to take care of goods while in your possession, including transit back to us. The return cost is estimated at a maximum of approximately £60.00 (for Mainland UK returns, this will potentially be more for non-Mainland UK collections). Any reasonable costs associated with returning returned goods to saleable condition can be deducted from refunds. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(complete and return this form only if you wish to withdraw from the contract)
To Bresser UK Ltd., Suite 3G Eden House, Enterprise Way, Edenbridge, Kent, TN8 6HF. Tel +44 (0) 1342 837 098 email: email@example.com:
I hereby give notice that I withdraw from our contract of sale of the following goods;
Received on (Date) ___________________________
Name of consumer ______________________________________________________
Address of consumer
Signature of consumer ______________________________________________________
Faulty Goods -
If you believe the goods to be faulty please contact us immediately as many problems can be easily resolved. If a product is faulty, the customer will ensure that the product is returned using a service, with appropriate insurance, that incurs only reasonable cost. It is a requirement that Bresser UK Ltd refund the reasonable cost of returning a faulty item. If a product develops a fault after 30 days from the date of original supply, Bresser UK Ltd reserves the right to decide whether to; repair, exchange or refund the goods. If a product develops a fault more than 6 months from the date of original supply, Bresser UK Ltd reserves the right to determine if the fault was present at time of original sale These terms do not affect the warranty provided by the manufacturer of the goods.
If you believe the goods to be faulty please contact us immediately as many problems can be easily resolved. As already mentioned, you are required to contact us prior to returning any faulty goods to obtain a returns number. If the goods are faulty you can return the goods for refund or replacement. Faulty goods are inspected by our staff prior to authorisation of any refunds or exchanges of goods.