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Delivery and Returns

Shipping And Handling

In stock orders are normally shipped the same working day if we receive the order before 2PM. You will be notified at the time of order by email (online orders) or by telephone (mail orders) if your item is backordered. Goods under a value of £30 are sent via Royal Mail, goods over this value or those too large for ordinary mail are shipped via insured courier.

Goods sent via courier require a signature or are carded for the customer to arrange collection from the closest depot or re delivery. All delivery times are subject to change but every effort is made to deliver as specified. Please note: Courier deliveries outside the UK mainland are chargeable, we will contact you and quote prior to processing your order.

Delivery Schedule

"The Consumer Protection (Amendment) Regulations 2014" Information can be found at: http://www.legislation.gov.uk/uksi/2014/870/contents/made

Back Orders

If your item is not in stock, we will cancel the order and refund your payment. You will always be emailed with the option to backorder the item if you are happy to wait. Back ordered goods remain uncharged until in stock.

Guarantees and Warranties

Your satisfaction is our highest priority. If for any reason you are unhappy with your purchase, please do not hesitate to contact us and we will do our utmost to resolve any issues you may have.

You are entitled to return any product during the 14 day cooling off period but please read our returns policy for full details of our terms and conditions. All return carriage charges are the responsibility of the customer with unwanted purchases.

Binoculars are covered for manufacturing faults for the entire warranty period, collimation issues resulting from impacts cannot be covered and therefore it is strongly recommended that they are checked for this by the customer within seven days of receiving the goods. After the seven day period we are unable to replace or refund binoculars for collimation issues. This does not affect your statutory rights.

Please note that specifications and images may differ from time to time and can be changed without prior notice.

In the case of clearance products available on our website, please note, these items are often customer returns which cannot be sold as new and thus may have imperfect packaging or slight cosmetic issues.  All clearance items are sold with a limited 3 month warranty, unless otherwise stated.  This warranty does not cover any issues cosmetic or otherwise stated at point of sale.

Returns

We request that the original purchaser or their representative contact us as at the earliest possible opportunity to obtain return authorisation, in the form of a return goods number "RGN". This helps us to quickly identify and inspect returned items whilst reducing avoidable delays to the authorisation of repairs, exchanges or refunds. Bresser UK Ltd will endeavour to process all refunds or exchanges for returned goods within 14 days of them being received or proof of their return being provided. 

Please note, due to the combined nature of many of our Megadeals, it is not possible to return or exchange one constituent part without the other(s).

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us Bresser UK Ltd (also trading as Telescope House) Unit 1 Starborough Farm, Starborough Road, Marsh Green, Kent TN8 5RB. Telephone: +44 (0) 1342 837 098 email: sales@telescopehouse.com or sales@bresseruk.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods including all cost associated to returning the item to serviceable condition, if returned not packaged correctly in original packaging, including repairs, if goods are damaged in transit back to us. This is in line with your responsibility to take care of goods while in your possession, including transit back to us.  The return cost is estimated at a maximum of approximately £60.00 (for Mainland UK returns, this will potentially be more for non-Mainland UK collections). Any reasonable costs associated with returning returned goods to saleable condition can be deducted from refunds.  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(complete and return this form only if you wish to withdraw from the contract)

To Bresser UK Ltd, Unit 1 Starborough Farm, Starborough Road, Marsh Green, Kent TN8 5RB. Tel +44 (0) 1342 837 098 email: sales@bresseruk.com:

I hereby give notice that I withdraw from our contract of sale of the following goods; 

__________________________________________________________________________________________

Received on (Date)  ___________________________

Name of consumer  ______________________________________________________

Address of consumer

________________________________________________________________________________

Signature of consumer ______________________________________________________

Date   ___________________________

Faulty Goods -

If you believe the goods to be faulty please contact us immediately as many problems can be easily resolved. If a product is faulty, the customer will ensure that the product is returned using a service, with appropriate insurance, that incurs only reasonable cost. It is a requirement that Bresser UK Ltd refund the reasonable cost of returning a faulty item. If a product develops a fault after 30 days from the date of original supply, Bresser UK Ltd reserves the right to decide whether to; repair, exchange or refund the goods. If a product develops a fault more than 6 months from the date of original supply, Bresser UK Ltd reserves the right to determine if the fault was present at time of original sale  These terms do not affect the warranty provided by the manufacturer of the goods.

  If you believe the goods to be faulty please contact us immediately as many problems can be easily resolved. As already mentioned, you are required to contact us prior to returning any faulty goods to obtain a returns number. If the goods are faulty you can return the goods for refund or replacement. Faulty goods are inspected by our staff prior to authorisation of any refunds or exchanges of goods.