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About Us Telescope House (Broadhurst Clarkson & Fuller Ltd) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us link on the store page.
Telescope House Unit 12 Spa Industrial Park Longfield Road Tunbridge Wells Kent TN2 3EN
Phone: 01892 550100
Fax: 01892 616130
Email: sales@telescopehouse.com
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
You can select from the payment options to call us with your card details if you prefer. We accept Visa, Switch, Maestro, Mastercard and PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, Email or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling In stock orders are shipped the same working day if we receive the order before 3PM. You will be notified at the time of order by email (online orders) or by telephone (mail orders) if your item is backordered. Goods under a value of £70 are sent first class Royal Mail, goods over this value or those too large for ordinary mail are shipped via insured courier for next working day delivery. Goods sent via courier require a signature or are carded for the customer to arrange collection from the closest depot or re delivery. All delivery times are subject to change but every effort is made to deliver as specified. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 business day . In the case of smaller post items please allow 5 working days for delivery. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Backordered goods remain uncharged until in stock, if you pay via PayPal you will be given the choice of a refund if your order cannot be fullfilled immediately. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. If you wish to return goods please contact us within the 7 days to obtain a returns number. All carriage charges are the responsibility of the customer with unwanted purchases. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01892 550100 or fax us on 01892 616130 or write to us at Unit 12 Spa Industrial Park, Longfield Road, Tunbridge Wells, Kent TN2 3EN |
Privacy Policy We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Returns -
We can only accept cancellations for orders via email, fax or in writing to ensure your details are secure, a telephone call is not notice of cancellation.
You have seven working days to cancel from conclusion of the contract. In all cases the goods must be returned at the cost of the purchaser and reasonable care taken to keep the product in good condition. All packaging and manuals must be included in order to qualify for a refund. We will always refund in full within thirty days of cancellation. We are unable to accept returned books or software once opened unless faulty. Software compatability is the responsibility of the purchaser.
Return of Faulty Goods -
If you have ordered via telephone or online and believe the goods to be faulty please contact us immediately as many problems can be resolved easily. In all cases you are required to contact us prior to returning any faulty goods to obtain a returns number.If the goods are faulty you can return the goods for refund or replacement or indeed we can arrange collection of the goods from the delivery address. |
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